Returns & Refunds

We want every order from Pixie Charms to feel magical—but if something’s not quite right, here’s how we’ll make it right.

Returns Eligibility:
We accept returns if:

• The item is returned within 3 days of delivery.
• It is unused, in its original packaging and condition.
• It is not a personalized/custom item or hygiene-sensitive item like earrings.

Refunds:
Once your return is received and inspected, we’ll notify you of the outcome.
Approved refunds will be issued to your original payment method within 5–7 working days.
Shipping costs are non-refundable unless the return is due to our error (e.g., incorrect or damaged item).

Non-Returnable Items
We cannot accept returns on:

• Earrings (due to hygiene reasons)
• Sale or clearance items (unless defective)

Damaged or Incorrect Items
If your order arrives damaged or incorrect, we’ll make it right—and we’ll cover the return shipping.
Please notify us within 48 hours of delivery by emailing hey@pixiecharms.co.za with:

• Your order number
• A clear photo of the item and packaging

Replacements or refunds will be issued at our discretion, and we’ll handle the return process for you.

Unwanted Items
Changed your mind? No problem!

Returns for unwanted items are accepted within 3 days of delivery.
Items must be unused and in original condition.
Return shipping is the customer’s responsibility.

Need Help?
We’re happy to assist! For any return or refund questions, contact us at hey@pixiecharms.co.za — we’re here to help make it easy.