Privacy Policy
At Pixie Charms, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.
1. Information We Collect
When you place an order or contact us, we collect your name, email address, contact number, shipping details and payment method (note that we do not store any full card details). This information is necessary to process your order, arrange delivery and provide customer support.
2. How We Use Your Information
Your personal information is used to process and fulfill orders, to communicate with you regarding your purchase or any inquiries, to arrange delivery via The Courier Guy’s Pudo system and to help us improve our website and services. We do not sell, rent or share your personal information with third parties for marketing purposes.
3. Payment Security
All transactions are handled through secure payment gateways. Pixie Charms does not store or have access to your full card details at any time.
4. Cookies
Our website may use cookies to enhance your browsing experience. You may disable cookies at any time through your browser settings, though some features of the site may not function properly without them.
5. Data Protection
We employ reasonable measures to protect your personal information from unauthorized access, disclosure or misuse. Our systems are monitored and updated regularly to ensure data security.
6. Your Rights
You have the right to request access to the personal information we hold about you, to request corrections to any inaccuracies or to request deletion of your data. To exercise any of these rights, please email us at hey@pixiecharms.co.za with your request and we will respond promptly.
7. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page along with the updated date, so please review this policy periodically.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hey@pixiecharms.co.za.