All Pixie Charms are either in stock or available on backorder:

• In Stock: Ships within 1–2 working days

• Backorder: Please allow 10–12 working days for stock to arrive at our offices, plus 1–2 days for delivery to you

You’ll receive tracking details once your order is on the way. Thank you for your patience while we prepare your sparkle! ✨

We ship across South Africa using PUDO (by The Courier Guy) for quick and easy locker-to-locker delivery.

• 🚚 Flat rate: R80

• 📍 Delivery to a PUDO locker near you

• ⏱️ Takes 3-5 working days once dispatched

• 💬 We’ll be in touch to confirm your preferred locker location before shipping

Tracking details will be sent as soon as your order is on the way! 💌

We take great care to ensure every charm arrives as magical as it should — but if something goes wrong along the way, we’ve got you covered.

If your item arrives damaged, please reach out to us within 48 hours of receiving your order. Send an email to hey@pixiecharms.co.za with the following:

• A clear photo of the damaged item

• Your order number

• A brief description of the issue

Once we’ve reviewed your request, we’ll be in touch to arrange a replacement or refund, depending on the situation. We’re here to make it right — because every charm deserves to shine! ✨

Sending a charm as a gift? We’ve got you covered! ✨

Add a little extra magic with our gift wrapping option at checkout. Each gift is wrapped with love and sparkle — perfect for birthdays, special occasions, or just because.

Want to include a personal message? Just leave your note in the space provided at checkout, and we’ll add it to your package on a sweet little card 💌

Because every charm deserves to feel special — especially when it’s a gift! 💖